Cartrack

I'm very disappointed in Cartrack. On the 11th of October 2019 I've also wrote a review on how bad their service is, the units on our trailers is not working as the technician came out the inspect them. They told us they will talk to headoffice and sort everything out. It's the 02 of January 2020 and we still didn't receive any information. I have send email to Wilmarie (Apparently she is the Manager @ Pretoria) she promised to phone or keep us updated, but I get no responds back. I'm the one that must phone to get information. I have send Cartrack an email (Wilmarie @ Pretoria branch) that we are canceling the contract, because of the units that DOES NOT work on the trailers as they don't get permanent power, and I Also told Wilmarie that I WILL NOT PAY a cancelation fee of R1700. 00 per trailer as the units that was installed are not correct. From October 2019 I have contacted her weekly to find out what is happening and the same answer every time. Cartrack phone us every month to tell us we are behind with our premium and want to give us over for legal action, I have phoned Wilmarie and she then told me she will call accounts to put our account on hold. Today on the 02 of January 2020 cartrack deduct money from our account. Someone is not doing there work properly and I'm tired of it now.. This is going on for 3 months now. I will never recommend anyone to do business with cartrack, there employees don't know how to talk to people.