Hellopeter
Share Your Experience
JD
John D

1 reviews | Active since Apr 2021

17 Nov 2021, 10:12

Cartrack

As like many other people I too have had R2000 debited from my account on the 15th November 2021, endless battles to get the money and loads of promises which weren't fulfilled, I have also asked for the interest to be returned to me that Cartrack benefitted off this dishonest transaction, the customer service is non existent and human compassion is out the door, but at least if you want apologies and numerous empty promises, join Cartrack, in my opinion it is a whole **** and they really don't care about their clients, this leaves me to wonder if they could then even honour their R150k guarantee.

This Company definitely does not even deserve a 1 star, perhaps there should be a negative rating included in reviews as even a 1 star would be a compliment to their lousy service.

0
Replies (2)
Cartrack
Cartrack's reply17 Nov 2021, 10:29
Official
Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team 
JD
John D's update17 Nov 2021, 13:44
Reviewer Update
so good to see you're still positive about this being resolved , I have last all faith in Cartrack and your promises and I'm so tired of hearing your apologies , stop "apologising" and work on fixing your customer support and keeping your promises and stop disappointing your clients, there is an old rule in life, " do unto others as you would have them do unto you " and most of all respect each person if you can get this right and have compassion for your fellow human being, you're on the right track, I have had patience with Cartrack but every-time and most years don't go by without a complaint, if its not your App that isn't responding, then its the unit that is faulty or its over charging on debit orders, seriously.... I have never had these complaints about any of my other suppliers / service providers / insurance companies.