Cartrack *****

I Tebogo Madito, acting on behalf and with the instruction of my grandmother, Mapule Madito (Account holder), made a request to downgrade existing car track packages for 2 vehicles to that of the R99 each. Having concluded a further call in which Mapule had been consulted and engaged with telephonically, consent with the cartrack consultant was provided. At the end of the month of April 2024, a premium exceeding the requested package amount of R99 x 2vehicles was debited from my bank account. This was an indication that the downgrade request was neglected or ignored. Leading and past this event, I have provided multiple reminders and requests to have this issue rectified, and the unauthorized amount reimbursed.

Cartrack consultants have refused to do so, stating that it was a mishap.

As the account holder, My grandmother has expressed to car track that I should be contacted when there is a need for engagement. She is elderly and has difficulty understanding the terms and conditions including the language used to express her contractual obligations. Car track has however proceeded in contacting my grandmother and signing her up for the options change that was requested by me as her representative without engaging with me to assist.

Furthermore, We have been debited on amount of R149 since April of last year to date. This Exceeds the R99 package that we signed up for by R49 and they still refuse to reimburse the money they keep debiting *****ulently.

This has among other things, indicated the gross intent by car track to exploit this client as much as they can as she is an elderly lady who is not in good health.