CarTrack

As a client of CarTrack, which is a company I trusted so much with my assets. I am truly disappointed in the way my matter was handled. At first the lack of urgency with dealing with the case. I was hijacked on the 25th of November 2025 and till date I don’t know what the next best action is since they weren't able to recover my vehicle. What’s so disheartening is the fact that the person driving a white ISUZU with the registration KX 72 SX GP on the night of the incident, who was sent to where the tracker last updated did not actually go and perform his duty of actually going to check where the tracker last updated and I'm saying this with 100% cer*****y. The kind of disrespect we got from him when he got to the police station was just unacceptable. I had to deal with Molefe who was also disrespectful and rude, from their hijacked emergency line who failed to handle the situation like a trained professional. The following day, the officer appointed for my case required a footage since I told him that the vehicle had a camera so I requested for a footage since I had their camera installed and the first question they ask me was,"Is the ignition of the vehicle on?" followed by,"Is the camera still installed?" and my answer was,"I don't know" with confusion. The person then said,"if the camera has been ********** and the ignition of the vehicle is off we can't help you with a footage, YOU'LL have to find the camera so we can retrieve the footage from the camera." This basically means having their camera installed is useless because they don't have any backups from their side till this day they have not been able to help with a footage during the whole incident of the hijacking. I've lost any hope of getting help from their side as a tracking company. As weeks passed with no hope of the vehicle being recovered, I'm now with an issue of them not wanting to pay. Everytime I contact their control room, they keep saying they'll contact me via email and there hasn't been any communication from them via email if not that they say they'll escalate the matter. This is what they've been saying everytime I request for a payment from them with regards to my vehicle. I definitely would not recommend this company to anyone, the lack of communication and tangible results is deeply concerning, especially given the purpose of their service is to provide reliable tracking and recovery in precisely these situations.