CARTRACK ****

My car got ****** on the 09/05/2024, I contacted cartrack to advise them of the situation, the lady confirmed that they have located the vehicle and they are dispatching the recovery team. 30min later I had to callback to get feedback on the recovery status, I was then advised that the car has not been recovered. 5 days later and the car has still not being recovered. I then called in to claim for the warranty, in which was rejected due to me not testing the tracker every quarter. THIS WAS FIRSTLY NOT BROUGHT TO MY ATTENTION THAT I NEED TO CALL IN EVERY QUARTER TO TEST THE TRACKER, IF THIS WAS COMPULSORY AND AFFECTS MY CLAIM, THIS SHOULD DEFINITELY BE BROUGHT TO MY ATTENTION AND NOT BE HIDDEN DEEP DOWN IN THE T&Cs, THIS SHOULD BE IN BOLD. Within 2 minutes the tracker was removed from the car, which only could mean the *****s new where to look. Could this also mean tracker can be involved in the theft of my vehicle? How can the *****s possible know where the tracker was hidden? THIS IS A **** and to know I have been paying them for nothing is devastating. I WANT MY WARRANTY THAT WAS PROMISED IF THE VEHICLE CANNOT BE FOUND, THERE WAS NO ISSUE WITH THE TRACKING DEVICE AND I WAS ABLE TO LOCATE MY VEHICLE EVERYTIME I LOGGED ONTO THE APP. A ROGUE COMPANY, DONT EVER SIGN UP WITH THEM.