Cartrack

I signed up today and got a devise installed into my vehicle the same day. The guy who signed me up was ok and the installation guy ; and that's the reason for my 2* rating. The frustration started when activating the app. I had to call in after downloading the app and waiting hours on end for a call or details regarding my username and password. I eventually called in to get the details, then once I got those I was told to wait about 15min before activation. 30min later the details were still don't work. When I called in again around 17h15 I was informed that I must call again after 18h00 because the day shift staff has nocked off and the 2nd shift is coming in at 18h00. I called at 18h09 and eventually got assistance. I had to wait again for 5 minutes before trying the app again. If this is the service one gets now, I wonder how it is during an emergency. Already I feel like moving to over to another tracking company - I'm not happy at all, my airtime for all those phone calls I had to make...!