FN
Fridolin N

1 reviews | Active since Oct 2024

14 Oct 2024, 11:58

Cartrack

I had a contract with this company and their device started giving problems.They were notified through their customer care center number and the technician came to investigate the problem.I am not sure whether the particular technician repaired or replaced the unit since the client isn't allowed near the vehicle during this process. Long story short, about two days later,the vehicle started giving problems with the battery only to realised that my vehicle always actives the right hand side indicator light without anyone activating it.This happens when the vehicle is stationery or anyone opening either of the front doors. It also happens whilst driving on the road and thus posing danger as it confuses other road users thinking that I'm preparing to turn to the right. The matter has been reported to the company for over 6 months now whilst honouring my contractual obligations without anyone helping or attending to my query regardless of my daily calls to Cartrack.

The end of September 2024 ,I decided to stop playing them and surprisingly I'm undated with calls and emails from their accounts department. They call almost every hour of the day without any intention to attend to the query but demanding that I pay the outstanding two months. I won't recommend this company to anyone 💔

0
Replies (2)
Cartrack
Cartrack's reply14 Oct 2024, 12:19
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 

FN
Fridolin N's update14 Oct 2024, 16:21
Reviewer Update
Wow , kindly keep your lame apology to yourselves as I have had 100 times by now from your organization.
Sadly your accounts department is the only department that seems to be pretty alive at Cartrack.