Cartrack

I jave a fleet system installed in my vehicle since 3 October 2018 and last data available for 2018 was 27 November 2018 and for 2019 i have only received data from 14 March 2019, for more than 3 months they cannot find any travelling data and now that i request a cancellation i have to pay them R 1700 to cancel my contract. This is the worst company i have dealt with in my whole life. On 14 march 2019 i left klerksdorp around 4am but they only picked up signals from the vehicle past 12pm when i was in randburg, the morning i went through hillbrow and other places in jhb and they cant find signals. I am done with cartrack and want to move to another service provider and im not willing to pay anything further.