Cartrack

I have joined Cartrack on the year 2018, I called them, today they told me I am not warranty covered, should my car get ****** and failed recovery, they won't pay anything and they do not want to give me the recording of the first call which explains the terms and conditions of the contract, they said I should cancel the existing contract with a penalty fee of R1700.00 and get a new contract. this is really insane can somebody please help.