PC
Prince C

1 reviews | Active since Sept 2021

04 Sept 2021, 16:06

Cartrack

I have heard the worst experience with the company their device stopped working 12months after they installed it yet I had paid them for the entire first year.... I discovered that it was not working after I changed my car battery thinking my battery was faulty I informed them 4 months down the line and immediately stopped paying them after that they contacted me claiming their money as usual and told them I would not pay until my issue was resolved this was in 2019 they asked me to pay for outstanding balance so they could send a technical person to fix the tracker. The next call I got was a sales person asking for me to pay for a new tracker because the one on my car was out of warranty.... Their contract to track my car is for three years and tracker warranty is one year I have no idea where the tracker is in my vehicle to cause damage or any fault. Their bill is still adding up every month even though their tracker stopped working two years ago I don't know what or how their rendering service to me and why they extended that contract without contacting me even though their system show the tracker doesn't work. So 🙏 install the device knowing their contract is clearly somewhat contradictory if today my car is ****** how will they recover that tracker. If you ask to cancel contract they will still ask for R2000 or so and there is never a manager in any of their call centers to assist you on prolonged matters like this.... They simply the worst for me...now I get these threats from their Attorneys who also clearly can't help me

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Replies (1)
Cartrack
Cartrack's reply06 Sept 2021, 09:56
Official
 Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team