Cartrack ***********

I signed the Cartrack contract on 25/08/2025. At the time, my car was in for repairs, so I asked the Sales Consultant to delay the installation until the vehicle was fixed. He agreed but insisted that I provide my banking details and finalize the agreement immediately. He assured me that the first debit would only go off once the device had been installed.

During the process, the Sales Consultant added a service I did not agree to—R65 for Road Assist—even though I told him that I already have insurance and do not need this service. He also requested to add R21 for Car Watch, which I accepted, as the amount was small.

The Cartrack device was eventually installed on 06/10/2025, and monthly debits began. A debit went off on 06/10/2025, and another one on 30/10/2025. There was also a debit on 26/09/2025, and I still do not know what that payment was for.

Since then, I have been receiving daily phone calls, emails, and WhatsApp messages demanding payment for an outstanding account, even though debits have already been processed. I have explained my situation to numerous consultants, but none have been able to assist.

Yesterday, when I called the 011 number, a lady informed me that the cancellation fees would be removed. However, despite this, I am still receiving calls, emails, and WhatsApp messages today.

I am extremely disappointed with this company and regret ever signing the contract. If I had the option to cancel it immediately, I would do so without hesitation.