Cartrack

I have been with Cartract for 7 years. Went on my app to check on one of the vehicles just to find that it last updated at 05h50 in the morning.and the the vehicle is still driving at 11h09. Tried calling Cartrack receptionist no answer then again on the customer care line also withoutan answer. Then tried there emergency number just to be told that that person is not available and that I must try again later. I phoned again and tried the sales which was answered very quickly. To me that is not customer service and I will be taking my business elsewhere.