NS
Neli S
1 reviews | Active since Jun 2013
14 Dec 2024, 18:34
Cartrac
Cartrack South Africa has bee giving me the runaround and keep promising to give me my refund but I’ve yet to receive it. I just want my money back, you didn’t provide the service you said you would so give me my refund
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
14 Dec 2024, 18:36Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
Cartrack's reply14 Dec 2024, 18:36
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
NS
Neli S's updateReviewer Update
15 Dec 2024, 11:27What is there to investigate. I paid you for a Tyres on the 25th of November I was told the Tyres I want are out of stock and I would be refunded within 14 days. It’s well over 14 days and you haven’t refunded me. Your call Centre manager Ponny Makhura said I’d have my money on Friday I still haven’t received it. This investigation is another empty promise. I’ve even reached out to Cartrack on Twitter only to be ignored. Is this how you treat all your customers or just the ones who don’t have a big social media following? I want my money NOW
NS
Neli S's update15 Dec 2024, 11:27
Reviewer Update
What is there to investigate. I paid you for a Tyres on the 25th of November I was told the Tyres I want are out of stock and I would be refunded within 14 days. It’s well over 14 days and you haven’t refunded me. Your call Centre manager Ponny Makhura said I’d have my money on Friday I still haven’t received it. This investigation is another empty promise. I’ve even reached out to Cartrack on Twitter only to be ignored. Is this how you treat all your customers or just the ones who don’t have a big social media following? I want my money NOW
Cartrack's replyOfficial
15 Dec 2024, 19:20Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
Cartrack's reply15 Dec 2024, 19:20
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,