Cartack is unbelievably unprofessional

Most ***********,unprofessional service ever experienced.

I bought a "demo" vehicle in October last year and opted to "take over ownership " of the dealerships tracker subscription on the vehicle.

I only recently downloaded the app an noticed the vehicle appeared to be in Mpumalanga yet it was right in front of my eyes in Gauteng. I then called Cartrack and informed them of this.

Firstly the manner in which their customer care department speaks to clients is completely ridiculous. The agent I spoke to at the time.e advised that they will attempt to remotely reset the devise and I should drive 5km and check again. This was done however the issue remained. I called again and this time was advised a technician will be scheduled to come and repair the devise on the 23/05/2022.

On this day the tech spent 3 hours at my premises and was unable to "locate" the devise, he advised that he will report the matter and possibly have the "original" tech who fitted the devise come out to attend to it.

A few weeks passed by and nothing happened. I then called in again. No notes were on file and I had to narrat my issue over and over between the client care department and the scheduling department. I spoke to Sbongile. Rochelle and Smangele from. Customer care. Keisha from scheduling. A tech was logged again and came out on the 06/06/2022.

I was advised by client care that they will arrange with the scheduling department to have tech install a new devise due to the other devise not been in the vehicle. After alot of bac and forth confirming on numerous occasions that the vehicle has never been involved in any accident and had only gone to the dealership for the 15 000 km service. Client care confirmed the devise will be replaced at no cost as it is still under warranty.

On the 06/062022 the tech arrived at my premises. Spent three hours looking for the devise only to confirm the devise is not in the vehicle. I was frustrated at this point as we had already concluded that and I had confirmation that the tech would come out to install a new devise from Rochelle. I then called in again and spoke to Sbongile she advised that the matter will have to be investigated and she will get back to me.

I received a call from Keisha in the scheduling department who confirmed as per her team leaders investigation a tech will come out to replace the device at no cost as they have picked up an error made by a previous tech. Someone in Secunda had a vehicle which was reflecting in Benoni and my Vechike in Benoni was reflecting in Secunda. The tech had mixed things up. I was again told that they will have a new devise installed at no cost as the error was on the techs side.

Today the 10/06/2022 the third tech has been at my house since three. I'm assuming his replacing the devise only for him to report he can not locate my devise to repair. I mean this is so ridiculous now, I'm at my wits end. I have been paying for a service that I have not been receiving since the inception of our agreement. I am told I will be liable for a cancelation fee yet they can/ will not resolve an issue that they have caused even after I have given Cartrack 3 opertunities to do so.

I want this policy canceled and I expect a full refund or I will be taking this up with the ombudsman. I also have a justified claim for loss of income for the 9 hours I have missed at work so that three techs could attempt to repair a devise thats in a different vechile.