Cartack Customer service

I bought a car mid October 2024, I informed cartrack to remove the device and change to into the new car. Since the first of November till today nothing was done. Yet the insurance want the tracker certificate but I can't provide because cartrack customer service is irresponsible and don't care about people. The money was taken month end but there is no service. I want to leave them because they are not prepared to attend to my request. The reason was not spelled out as to why. My car is not covered fully by the insurance. Whose fault is that? Here is the reference number given: ref ***.

Please hello Peter help me I am being abused by cartrack...