aA
anelisalengs A

1 reviews | Active since Jan 2017

10 Jan 2019, 09:35

Cartack-a bunch of ***** that overcharge clients that do not want to sign new contracts with them

I have been a cartrack client since March 2016 and have always paid my premiums on time every month. There was a mistake at my bank where they could not debit for a couple of months. I called them to ractify that and they continued to debit after that. I was then involved in an accident and my car was written off on 01 Decrmber 2018 and I notified them of this and they gave me settlement offers and I told them I don’t have the money they were asking for at the moment and I will get back to them when I have it. So as of 01/12/2018 I did not have a car. They then sent me as sms in January telling me to pay more than what I knew to be owing them. When I called them to enquire they told me they billed me for December and January because I didn’t pay the amoumt they had told me to pay when I called them so they didn’t cancel my contract. I told them I WILL not pay for December and January as there IS NO CAR TO TRACK!! I still maintain that today: I WILL NOT PAY CARTRACK FOR MONTHS THAT I DID NOT HAVE A CAR. They are only doing this because I refused to sign a new contract with them because I have never been happy with cartrack from day 1 and I would never subject myself to another 3 years with them I would rather find another tracking company.

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Replies (1)
Cartrack
Cartrack's reply14 Jan 2019, 09:33
Official
 
Good Day

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. 

Kind regards 

The Cartrack Team