CR
C. Rosenberg
1 reviews | Active since Feb 2012
19 May 2025, 12:19
Careless customer service.
Unit in my vehicle is 6 years old. It is now faulty and draining my battery and was confirmed by the control room. I booked and flagged a faulty unit for repair on Wednesday 14 May 2025 for Monday 19 May 2025, 12pm, knowing that the unit is draining battery. I called today, Monday 19 May at 12pm to confirm where my technician is and it was confirmed by the scheduling department, my repair was cancelled by the tech. Calling the client services department to repeat the schlep and hassle and have been told, we need to rebook it!
Will not proceed to control room and scheduling to remove this device and hand my vehicles over to Tracker, who's app will notify me of battery drainage when faulty.
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
19 May 2025, 12:31Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply19 May 2025, 12:31
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
CR
C. Rosenberg's updateReviewer Update
19 May 2025, 12:41I have Tracker on the other line. My battery is draining as we speak. I cant have a callout of roadside assistance again because of your negligence. Your technician cancelled with no reason according to your scheduling department, Kholisile. I am in need of a replacement before days end, alternatively I cancel both my vehicles, who's contract has already matured.
CR
C. Rosenberg's update19 May 2025, 12:41
Reviewer Update
I have Tracker on the other line. My battery is draining as we speak. I cant have a callout of roadside assistance again because of your negligence. Your technician cancelled with no reason according to your scheduling department, Kholisile. I am in need of a replacement before days end, alternatively I cancel both my vehicles, who's contract has already matured.
CR
C. Rosenberg's updateReviewer Update
19 May 2025, 13:08I have since cancelled my contract and will proceed to your competition after numerous attempts at a resolution but having to deal with incompetence. You have lost two contracts.
CR
C. Rosenberg's update19 May 2025, 13:08
Reviewer Update
I have since cancelled my contract and will proceed to your competition after numerous attempts at a resolution but having to deal with incompetence. You have lost two contracts.