WT
Werner T
1 reviews | Active since Oct 2010
25 Sept 2025, 14:17
Careful, they catch you in the fine print...
I regret ever signing up with Cartrack and advise any person who considers not to. I had to sell my car after 12 month of activating the service with Cartrack, they want to charge me an admin fee of R870.00 an additional unit replacement fee of R600.00 to move the contract to my new car. That is a total of R1470!
Alternatively my option is to pay the cancellation fee which is basically the full cost of remainder of the 36 month contract. I could have understood an early termination fee but this is juts ridiculous.
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Replies (2)
Cartrack's replyOfficial
25 Sept 2025, 15:19 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply25 Sept 2025, 15:19
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
WT
Werner T's updateReviewer Update
25 Sept 2025, 16:22Whoever reads this:
Zandile April contacted me after the review posted above.
They charge you an "Admin fee" to move the contract to your new car and if you do not agree with these ridiculous fees they charge you they will charge you the full term of your contracts, there is no cancellation fee as they claim. The cancellation fee is the balance of your contract.
I will pay the R99 for the remainder of the contact, but as a principal I will not support this company in future.
I urge any person who reads this to get alternative quotes, there are many tracking companies who accommodate customers buying new cars without trying to ****** money out of them.
Zandile April contacted me after the review posted above.
They charge you an "Admin fee" to move the contract to your new car and if you do not agree with these ridiculous fees they charge you they will charge you the full term of your contracts, there is no cancellation fee as they claim. The cancellation fee is the balance of your contract.
I will pay the R99 for the remainder of the contact, but as a principal I will not support this company in future.
I urge any person who reads this to get alternative quotes, there are many tracking companies who accommodate customers buying new cars without trying to ****** money out of them.
WT
Werner T's update25 Sept 2025, 16:22
Reviewer Update
Whoever reads this:
Zandile April contacted me after the review posted above.
They charge you an "Admin fee" to move the contract to your new car and if you do not agree with these ridiculous fees they charge you they will charge you the full term of your contracts, there is no cancellation fee as they claim. The cancellation fee is the balance of your contract.
I will pay the R99 for the remainder of the contact, but as a principal I will not support this company in future.
I urge any person who reads this to get alternative quotes, there are many tracking companies who accommodate customers buying new cars without trying to ****** money out of them.
Zandile April contacted me after the review posted above.
They charge you an "Admin fee" to move the contract to your new car and if you do not agree with these ridiculous fees they charge you they will charge you the full term of your contracts, there is no cancellation fee as they claim. The cancellation fee is the balance of your contract.
I will pay the R99 for the remainder of the contact, but as a principal I will not support this company in future.
I urge any person who reads this to get alternative quotes, there are many tracking companies who accommodate customers buying new cars without trying to ****** money out of them.