Car Trak Incompentence

My husband has a tracker installed in his car yet from 25 September 2019 the location has not been updated. Numerous calls were made to the company to query this (calls were recorded) and only when he threatened to cancel his subscription to the service did they finally send a technician out to check what the fault was. The technician came out to our premises on 07 December, assessed the unit in private and assured my husband that it was functional. Later that day, we discovered that the app was still showing the location that it had been showing for the past 3 months. Subsequent to this he attempted to call the company again for assistance and was shunted from pillar to post with only a promise that someone would contact him on Monday.

Suffice to say, no one called. He has made 3 more attempts today (Monday) to contact them and still no resolution to the problem. When asked what would have happened if his car had been ****** the response was varied from "Um..." to "Er..." to no response at all.

Should we not receive any communication from Car Trak we will have to cancel our service with them and demand a refund pro rata from September 2019 for their ineffective system. This has cost us both time and money - both for the monthly subscriptions as well as the calls made to rectify the issue.

Hoping to hear some positive feedback.