Car Tracks Bad Service

I have asked car track to remove and re-install a tacking unit from one vehicle to the other they still have not done it i am a paying customer and it has now been a month and the only people who contact me are from the accounts department to hassel me for money. I used their website where you get an option to escalate to the CEO and then you get a call back from a team leader who still can assist you. The promis call back and that they will ensure that the a manager or somone higher up will call you but no one does. they leave notes on the account but it is incorrect infomation not what me as a client asked them to do.

They have not completed the request or contacted me to advise when this will be done but i keep getting calls from the account department to sort out a payment for a unit that has not been installed.

im paying for a unit that is no even in my car

This is really bad service from this company. Im not happy with them infact what i should do is look for a company this will give me the service i need and know how to treat the clients.