Car tracks app issues

Good day , I have been calling client services all day , nothing has been resolved,
I ask emergency services to locate my vehicle while I was sitting in the vehicle at my home , they told me that the vehicle is at a different location which was far from my home and I never been there since I got the tracker , if you can even track it now while it’s in working condition how can you track it at the later stage?

I do no want car track at all ,
Please send your technician and remove all the trackers and camera,
I don’t feel comfortable with the information you provide me. My location might be sold to another person, as trackers is not even showing the correct location, and I don’t have my own app access, it’s very frustrating because you will keep deducting my account while your tracker is not working at all and I can’t even get access to the app,

I have sent ten screenshot to clients services
***
To this email,
Hopefully you will be able to reply me and investigate my screenshot,

I don’t think you will resolve this problem as you don’t even have idea of what it is,

Please remember the tracker from my car I will choose some other provider,

I will not pay you for just putting some defective product in my car.

Hi, I am still waiting for your response, will you be able to communicate with me to fix the problem?

Good day, it has been almost a week,
And finally I have requested removal of the tracks,
As it was not functioning from day one ,
They were not able to fix it.
But they still want to sale me new products while refusing to talk as an old client .
Good luck car track for harming people financially by installing defective units and opening vehicles many time .
I have requested full refund and cancellation of the tracker . And remover of the tracker or anything that can harm me or my vehicle anyhow,