1 reviews | Active since May 2020
Car tracker ripping me off....and now wanting to blacklist me for something i dont have!!
I honestly dont know where to start with this...but let me begin with saying that im total discussed and scared as to how these people are treating me....I've been a client with them for more than 4 years...i had 2 vihcles with them and know the process of moving a unit from one car to another there is a fee of R800 to do this. okay so i got another car and ask to move the tracker from the one car to the other...this was handled by the dealer...cartracker then called me for details about the new vehicle and when i would like it to be done....i gave a date and the 800 was debited from my account the date came no installation....i then called and they said they will reschedule....a month past and i got fed up i paid 2 installments and installation fee yet no tracker....i've escalted to their CEOEscalations email address you find on their website...i again was debited 800 and all the premiums...note the car was bought in January and its now the end of May 2020...this is 5 months still no tracker installed....i escalted again and called the accounts and complaints department spoke to 2 people and they agree that this is a error and that they will call the service station to arrange installation and will get back to me with the 5 months they demanding from me but i have no product to benefit from....and now i have enough i receive a sms stating that I will be blacklisted if i dont pay the outstanding amount for the 5 months with in 20 days they will proceed to blacklist me....I ask the question what do you want money from me? you gave me nothing nor have you providing me a service? I had no problems with this company during the 4 years i've been using them...i would normally promote this company....but now i cannot put people i know threw this....this i total unprofessional....how can a company demand payment for something they do not deliver?
i need help i have emails from me to them but never do they reply they call and make empty promises and agree that the error is on their side...now they treating me a long standing client like this?
please how can i get this matter resolved.
I hope this matter can be resolved...because this is small amounts we talking about here and its the principle that carries more weight...how can someone pay for something they do not have....and now you blacklisting me for something i dont even have...i hope we can get this resolved...because many people called me and then i never here back from them....i called and left messages i emailed CEOEscaltion with no luck....the auto response says we will contact you in one business day...I've escalated this on the 4th of may that was the last time...i will escalate and again today and get the auto "false" reply.
I hope this matter can be resolved...because this is small amounts we talking about here and its the principle that carries more weight...how can someone pay for something they do not have....and now you blacklisting me for something i dont even have...i hope we can get this resolved...because many people called me and then i never here back from them....i called and left messages i emailed CEOEscaltion with no luck....the auto response says we will contact you in one business day...I've escalated this on the 4th of may that was the last time...i will escalate and again today and get the auto "false" reply.
Please accept our apology for the inconvenience. We are investigating and will be in contact shortly.
Kind regards
The Cartrack Team
Please accept our apology for the inconvenience. We are investigating and will be in contact shortly.
Kind regards
The Cartrack Team
I called your accounts department to find out about the money you guys claim i owe you guys they then transfered me to scheduling deparment to make arrangement to install it to the new vehicle they then told me to first cancel my account and they put me through to customer care yo cancel the account I have no idea why no one can help me with my account that cartrack is saying I owe them for something i don't have
I called your accounts department to find out about the money you guys claim i owe you guys they then transfered me to scheduling deparment to make arrangement to install it to the new vehicle they then told me to first cancel my account and they put me through to customer care yo cancel the account I have no idea why no one can help me with my account that cartrack is saying I owe them for something i don't have
this is now ridiculous....cartracker finally made a effort to come install the tracker this was done...and now my lights of the adjustment buttons for the mirrors dont work... and i just received the tracker on Friday....cartracker told me that the 6 months installment that they demanding from me they have removed...i received a call this morning from a lady in the accounts department stating that they issued a summons on my name for the overdue amount....i cannot understand this unprofessionalism....i spoke to a manager in the fitment cnetre and he said he sorted this out...clearly its not....how can i pay for a half a year o be held liable for payments on a service i didnt have....would of like to have it but i didnt have it?
I have reported this to the consumer protect act and received correspondence back from them...i will be giving cartrack till the end of this week to resolve this...before i action it further with the consumer protection people.
this is rediculus
this is now ridiculous....cartracker finally made a effort to come install the tracker this was done...and now my lights of the adjustment buttons for the mirrors dont work... and i just received the tracker on Friday....cartracker told me that the 6 months installment that they demanding from me they have removed...i received a call this morning from a lady in the accounts department stating that they issued a summons on my name for the overdue amount....i cannot understand this unprofessionalism....i spoke to a manager in the fitment cnetre and he said he sorted this out...clearly its not....how can i pay for a half a year o be held liable for payments on a service i didnt have....would of like to have it but i didnt have it?
I have reported this to the consumer protect act and received correspondence back from them...i will be giving cartrack till the end of this week to resolve this...before i action it further with the consumer protection people.
this is rediculus