Car tracker reinstallation

I received the worst experience from Cartrack, their service is horrible. When i require their services it goes unattended to continuously. To get their attention to resolve a matter is impossible. They keep making promises that they don't adhere to and keep passing you on to the next agent. I was involved in a accident and car was booked for repair, unfortunately the repair agent advised me that my car will be writing off, at the same time I informed cartrack, they told me that if I cancel the tracking device they will charge me around R2k but if I want keep it they will charge me around R800 then they will remove tracking device and safe guard till I get another car. Our agreement was to remove and reinstall it to my new car by then was in the begging og March 2025, I gave them address where the car was located at that time, they promised to send a technician to remove the car track but that never happened. I was phoning and sending email asking why they didn't remove the car track because I can still see where car is on the app, they keep giving me empty promises. after i finalized everything with my insurance, they gave me a date when they are going to to my car from the repair agent to auction. All that info was shared with cartrack but still they didn't remove the car track. Before the car was sold at auction, I called auction company and explain to them that I want to remove car track from my car, they agreed and advised me that it must be before a certain date because the car will be sold, all that info was shared with cartrack but still they failed to remove tracking device. Now I have a car and I want a tracker on it but they are telling me lot of stories that irritate me. I have paid the R800 for reinstallation and every month I pay a monthly fee but still I drive a car without a tracker. Every time you call, their answer is the matter is been escalated to the right department. I didn't pay R800 and monthly fee for escalation and why every time I must call you for an update or maybe your phones are only allowed to call customer for marketing because I always get endless calls selling your services you have. Come on guys this was not supposed to come this router but this horrible service and attitude towards your customer sacks. You are lucky there is no zero ⭐. I don't want any escalation any more I want a tracker to be installed on my car on Saturday 17 May 2025 I will be expecting a call telling me that a technician is been scheduled for Saturday and the time