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BS
Busisiwe S

1 reviews | Active since Aug 2020

03 Aug 2020, 15:25

Car Track worst service ever

A technician from Car Track came to install a tracking device on my vehicle yesterday. Firstly he was supposed to come on Friday, he did not and I was not notified, so I waited for nothing, fast forward to Sunday. He came and installed the tracker, took him about 2hours to do so. After he was done my car would not start he acted all surprised and confused, I told him he can't leave until he fixes the problem. He took another 30 min to fix this, he then left. After he was gone I realized my lights, indicators and hazards were not working. I called him back, he took 3 hours to come back, took another hour to fix the problem. This morning my car wouldn't start, it's my first day at work, I am late for meetings. I've been calling them for the past 4 hours, they have since promised to send a senior technician, still nothing. I am so frustrated right now. I need urgent help please please.

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Replies (2)
Cartrack
Cartrack's reply03 Aug 2020, 15:26
Official
 Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
 The Cartrack Team 
BS
Busisiwe S's update15 Oct 2020, 11:53
Reviewer Update
Hi, Ive decided to go the legal route with this company. I really have been patient and no one cares about assisting me. When I call, I'm out on hold for over 10 min, only to be hung up on. My tracker was installed in August, by a technician who didn't know what he was doing, my car would not start, lights would not switch on, until a senior technician was sent the next day, he then helped me. Last week Monday, I realized my app was giving me incorrect information about the where abouts of my car, I called in, only to be told my unit is faulty, a Technician will be sent to me. I'm still waiting for that technician. I called yesterday, was put on hold till my airtime ran out. When I called again to enquire about cancelation, I was told to pay R2600, for what? I'm paying for a service that doesn't do angering for me, I'm sorry but I've been patient long enough.