CAR TRACK WANTS R600 TO CHECK FAULTY UNIT DRAINING BATTERY AND DONT CAR ATTITUDE OF THEY AGENTS CEO OF ESCALATIONS

Car track charges you R600 callout fee to come check a faulty unit Even though I received a sms stating my unit was tested and is faulty I have called them couple weeks ago to tell them something is draining my battery if they can check if this unit is fine , but just for that I need pay R600 which I have no other choice R600 why , it will cost be R600 petrol to drive to DBN , does it cost so much just to put a tester and check if its working They come out very fast to put it for free I have been paying 3 years very fine but when I need to ask for something I need pay R600 why ??? I have been with car track for 3 years My car battery was tested free and is fine Car track wants to charge me R600 to come and test it to see if its working If I knew where it was I would test its myself to see if its faulty which wudnt cost me R600 I asked them if I can come out to them and they can test it and that also they cannot do How can we pay for something which we cannot even see Whats stopping them from coming out testing the unit and putting a new one and still saying nothing was wrong with it which means I still have to pay R600 The customer service people are also very unhelpful , when I asked them if they would pay for something they cannot see, even they kept quite Customer service agent has a email signature Bongi Maseko CEO Escalations Agent . What type of an email signature is that even I asked them what’s the process to cancel none of the agents even bothered to ask why or is there anything we can do Clearly they don’t appreciate they customers anymore because its sad I actually referred so many people and they used to be on the ball and now They are just like the rest , don’t care about the customers interest Another interesting thing I asked them , If I cancel it will be free then I can take out a new contract then you will still have to come out for free , and all the lady said was ok sure no problem must I help you with the cancellation , such a pathetic lack of service from Cartrack.