Car Track used the wrong number plate to look for my car

My car was ****** on Wednesday the 17th of November 2021. Car Track sent a power alert to my number however they wrote the wrong registration number of my car. After that they called to ask if my car was safe. I than called my husband who confirmed that the car was ****** at his work place parking lot. Car Track than promised to start searching for my car. Now the crux of the matter is they had the wrong number plate. So I don't know which car they were looking for. After one week they stopped calling me to give me feedback. So I asked for the recovery warranty. They sent me an email that had the wrong number plate and told me that I don't qualify because I missed some payments on my car and I didn't make quarterly checks to ensure that their device is working. My car couldn't be recovered because Car Track used the wrong number plate to look for it. I still have all the messages and the email they sent me.