Car track terrible service

I am very disappointed at the service i got from Car track, my car got ****** in February in the early hours. When they picked that up from their side, they called me twice and i didn't hear the phone as i was sleeping. They didn't bother phoning my next of kin or try harder to get hold of me and phone me more instead of twice only. Obviously if someone is busy with a tracker device on my car, especially in the early hours of the morning, it's theft. But car track just decided to leave the matter till i woke up at around 6 and had to call them back. They told me that they picked up that someone was busy with my tracker when they called and now they lost the signal. That's all i got from them. My car was gone just like that. They said they will get back to me regarding the case, i got no communication from them till i called them again and was told them that the recovery team will get back to me. Still nothing. I called them to give them my case number, still no word regarding my car. My insurer requested for a tracker report, i requested for it, still nothing. When my insurer called them directly that's when they provided it to them. Not me, the premium payer.

Until today, no word from Car tracker. I had to call again, where i got a lot of apologies. I requested for a compensation for the things i lost in the car like a baby car seat, my ID, driver's license, my work shoes. I was just given apologies nothing else. The warranty story they told me about, i didn't understand it.

My problem is that if i was hijacked or kidnapped where they not going to try to call my next of kin, phoning twice is not enough. It means they treat customers like numbers, if they cant get hold of you they quickly move to the next customer. Couldn't they call my next of kin many times to save my life atleast?. Am very unhappy about their service. I don't know if i will ever trust them again. What is this story of them paying if they cant find a customer's car? It's not true, it's just a marketing strategy . They could hardly compensate me for the things i lost in the car. I dont even have a report of the last place where my car was tracked.