Car Track service chaos

From beginning to end dealing with the admin with Cartrack has been a nightmare. Our demo model Fortuna came with a Cartrack device fitted so we had no choice to go with them - but despite a million messages, emals, FB prompts and messages - nobody has managed to get us registered and operational. I have wasted hours - such sloppy service. I would NEVER recommend this company to anyone. If their service is that bad, what about the monitoring of my vehicle??