Car Track Service

I decided to downgrade to a cheaper unit and was hounded for payment immediately by sms and phone without an appointment being made to install the device and despite the fact that my account was not in arrears. Got an appointment for the fitment a week and a half later and the technician doesn't pitch up. Call the call centre and hold for 17 minutes until the call cuts. Yet if I did not make the appointment, I would have had to pay an absorbedent amount. Tried contacting them again to sort it out and was put on hold forever. Car Track your service absolutely sucks!!!!!