Car Track Scheduling Service: A Source of Inconvenience and Frustration

This review is specifically about the disastrous experience with Car Track's scheduling and technical support services. The level of incompetence and miscommunication has been a tremendous inconvenience to our business operations and has cost us significant time and money.

On multiple occasions, a schedule would be arranged with the booking team, only for it to be completely unfulfilled due to a clear lack of communication with the technicians.

In one instance, we had an appointment set for four movable assets. Not only did the technician fail to pitch up, but neither the technician nor the scheduling department bothered to call and inform us of the change of plans. This resulted in our team waiting unnecessarily, halting our operations for a significant period.

In another experience, an appointment was confirmed for a specific time, only for me to receive a call and SMS from the technician stating that they were scheduled for a completely different time. This consistent disconnect between what is scheduled and what is communicated is unacceptable.

When attempting to resolve these issues, the call center has proven to be a dead-end. On every occasion, they have been unhelpful, and it has been impossible to reach a supervisor or manager for an escalation. This lack of a proper channel for complaint resolution only adds to the frustration.

This level of service makes me question Car Track's scheduling reliability. This is not an overall view we have about Cartrack as he had fantastic experiences in the past, this is specifically for the scheduling department and their technicians.