Car Track " Recovery Warrenty ****"

I received terrible service from Car track South Africa, I have been using their device on my car for almost two years. My car was ****** on the 5th of November 2020, I only received two calls about an update on recovery of my car. Two weeks later I called and I was told the car is not yet found, then I started to enquire about the warranty they provide to clients should they fail to recover the car, I was told they will look for my car till they find it. I have been going through the T&C's of the warranty and I sent email indicating I want to claim the warranty on the 5th of December, my claim was rejected right away and I was told, I claimed after 30 days. The question is, how was I going to claim without claim forms which only themselves " car track" have? How am I suppose to know which supporting documents I need to submit?. After intervention of the Regional Manager and realising that indeed I sent an email within 30 days, claim forms were sent to me and I provided them with all documents they required to process a claim. I received an email stating the investigation of my claim will take 60 working days to complete. On the 16th February 2021, I received an email from car track rejecting my claim. The following reasons were provided. 1. After installation of the device, I did not call car track to test my device quarterly. 2. I have defaulted on my payments. 3. I have claimed after 30 days. According to my records all this information provided here is false. payments were done regularly, and I have already proven them wrong that I sent email within 30 days. The device was working properly as I have been using an app to monitor movements of my vehicle. This warranty is a ****, Car track do their best to ensure that they don't pay the warranty claim. Why would you **** loyal client with lies. Its is best if you beat competition with excellent service not ****