1 reviews | Active since Oct 2017
Car track poor service and Lies and Unprofessionalism
Nonsense customer service. I called them to remove device from 1 car to another to new car on 29th May 2020 (08:27). I was told Technician has been given the job and they will call to confirm times for Monday but will charge you 800 technical fee.Ok that's fine.Come Monday the 1st June Dololo calls.I call them and I was told there was no Job card allocated we sorry.Ok.I said book me another appoint.She said I have slot 03 June I said call between 11 to 16:00 is ok then atleast SMS come in with technician name (Ray Molefe and Ref number LT12.Then boom doesn't pitch I call today on 12 June that car is about to be sold then the Scheduling team keeps dropping and sending me from pillar to post saying the new technician will come on monday the car is going tomorrow saturday morning So send me your *** invoice and I pay you and I'll look for another company to install device on my car.
Monday
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
The Cartrack Team
