Car Track poor client service

I moved from tracker to car track for a premiums savings but the service I have received at car track has been pretty poor and the problem is once you sign a contract with them you are locked into that contract for term of the contract, meaning if you want to cancel the contract you have to pay them the remainder of the contract and right now I have been struggling to even just get through to their repairs department as there have been issues on my car since they installed the tracker, its been 3 days of holding and struggling to get through which makes me question how receptive they would be if my car was ******? Would I have to deal with similar service if my car was ******!!? Not to mention I struggled just to even schedule the installation with me having to constantly call them and find out when they would install the tracker as I spent 3 days driving around with no tracker yet having a policy attached to my name.