CAR TRACK MOST DISGUSTING SERVICE.

on the 26/11/2018 i called in to check if these guys can able to tell me where is my car since i haven't had anything from them for about 3month only the debit orders which where going off every month . i waited on the line for a full 20min which i was transfered to 5 different people one lady said she cant track my car(it was last tracked on the 26 /08/2018 mind you today is the 26/11/2018) she then to me she will transfer to a relevent dipartment i waited because i wanted help. i was transfered and i spoke to a lady who said her name was Portia who was very clueless about her job and she **** and said they last tracked the car at 10am which i called around about 1pm when i ask where was the car she coudnt give and answer...she only told me she will need to transfer me which i refused.....she then said she will call back after 20min they need to uplift the bar on my tracker ---after about an hour she call me back and told me she told me they will be sending a technician to redo my tracker on the car -so my question to these people with which a discusting service HAVE I BEEN PAYING FOR A SERVICE THAT I DONT HAVE? Today on the 27/11/2018 no one has called me no technician has arrived to fix the tracker ....i decided to call again to CANCEL the service that is NO USE TO ME. i spoke to Denshnee Moonsy that what the lady said was her name who was VERY RUDE I MEAN RUDE TO THE CORE from my understanding these people dont know how to treat customers i dont think they even APPLY TCF in their business...this lady told me i need to pay R1800 for cancelation WHAT AM I PAYING FOR BECAUSE AM TRYING TO MAKE SURE THEY DONT TAKE MY MONEY ANY MORE SINCE THEY NOT PROVIDING THE SERVICE FOR ME. these guys were not transparent from the begining i was never told about any cancelation fees neither did i sign any contract with them which i dont remember anyone telling that i was getting into a long term contract with them...i told them i will not pay that amount there can take me to court i will fight them to the last cent i have...I HAVE BEEN PAYING FOR ABOUT 3 MONTHS FOR NOTHING, I HAVE RECERVED THE MOST DISGUSTING SERVICE ON CAR TRACK AND ON TOP ON THAT I MUST POP OUT MONEY FOR CANCELACTION ---I WILL NEED A COPY OF MY CONTRACT THAT SIGN OR RECORDING WHERE I WAS TOLD AM ON 3 YEARS CONTRACT WITH THEM... WE WORK HARD FOR OUR MONEY AND THESE PEOPLE COME AND ***** IT AM NOT HAPPY ALL I WANT IS TO LEAVE THEM IN PEACE AND I DONT NEED THEY SERVICE ANYMORE