car track lack of professionality and empathy

this company is completely disappointing, I regret why I joined them. Had to change my unit to a new car. Was told I had to make an appointment, I explained to them I'm from east london n trade in is tomorrow n the insurance insist that the car must have a tracker before ASAP cos its an expensive car. I told car track if they can assist in a matter of urgency. They only adviced to get a new unit which will cost me R1700 for them to cancel the previous one and there's no matter of individual customer urgency. I have to book. Frustrated I was only to be helped by the lady Tebogo at menlyn branch. They removed the unit and asked me to come tomorrow morning to install tk a new car after driving around and making calls to this *********** consultants. Soon as this contract finish, im going back to Tracker, tracker never gave me issues when it comes to change units. Again I was told that car track has too many clients and few staff, that's why they can't cope. So car track lets finish the remaining months and im done