1 reviews | Active since May 2020
Car track is tipping us off
I have a tracker in my car which was installed by car track. It was replaced I every second month in 2017 in 2018 the unit stopped working it wasn't even 3months after the last unit was replaced I received a phone call from car track saying I need to replace my unit as it was not functional I agreed. A few minutes later I received a phone call that I am going to have to pay for the replacement as the unit is out warranty. I then asked the consultant why must I pay because the unit was not even fully operational for even 3months suddenly I must fix it? she said my contract stipulated that after a year I will pay for any faults to be repaired. I refused because I felt that the company knew that the units they are using are not reliable they need to be replaced every 2nd or 3rd month howmany 700 am I going to pay in a space of 3years?Car but they continue to use them any way. The unit has not been working since late 2018 and the debits are still running I asked for the unit to be removed, I was told I need d to pay R1800 for the contract to be terminated. I have been donating money and now I'm tired. Locations were never accurate on the app when you call the call Centre they say we will call you back so dissapointing.
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
