Car Track is Pathetic

I wish I could rate them 0 stars. I called in on Tuesday 7 January 2025 as the battery was removed from the car and car track did not give me a call to say that they had an alert. When i called in to my surprise, they say that they see it on screen but it is not picking up in the control room. I asked them so who fault is that. The lady logged a report and I received an email and whatsapp message on Tuesday and also stated on the call they will contact me ASAP regarding it. It is over 48 hours and still no call from them. When i called them today on Thursday they ever so calm and relaxed on the phone. when i asked to talk to the manager apparently there is no manager that overseas them. The lady then stated that she is from JHB branch and cannot assist me in KZN and she will only send out an email. Up till now i am waiting for a call back, Looks like if something happens to the car cartrack will not be aware of it nor would I until I come out and see the car is gone!!!!!!