Car track is full of ****

AFTER POST A HORRIBLE REVIEW OF CARTRACK ABOUT MY TRACKER ISSUES OF BOTH MY VEHICLES... SHOCKINGLY THEY PHONED 1WEEK LATER OUTSIDE MY OLD ADDRESS IN PRETORIA WHEN I'M IN DURBAN THEY DIDN'T PHONE TO CONFIRM THE BOOKING... HONESTLY THE TECHNICIAN PHONED AND HE SAID HI I'M OUTSIDE I WAS SO CONFUSED BUT... THIS IS THE TERRIBLE SERVICE FORM CAR TRACK AND I'VE NEVER HEARD FROM THEM SINCE THIS WAS 2 MONTHS AGO.. Realy tired of car track please anyone with help on how to take this further... Cause the tracking unit one is faulty and one is draining the battery from my car