Car track is a real **** of a company

These car tracking company is a ****ming people,back in June I was involved in a car accident I called car track for towing services which is part of my package,during the course while I was rushed to hospital my vehicle was towed by a company which car track had approved to tow my vehicle ,I gave my address to the agent which assisted me as to where my vehicle must be towed ,when I was discharged from hospital I received a message stating my vehicle was towed to a towing yard ,I then called car track my they assured me they provided my address,2 days later I was liable to pay R6500.00 to get my vehicle released,I laid a complaint with them to ask them to refund me the total which I had to pay as it was not my fault that my vehicle wasn’t towed to the address which was provided to the agent who assisted me ,I was sent a mail stating I would be refunded but until today I have never received any refund but yet car track is still debiting from my account on a vehicle which was written off before 30days of our agreement