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KS
Kerryn S

1 reviews | Active since May 2020

01 Oct 2024, 19:04

Car track installed ...

Car track installed a unit in more car less than a month ago from the time the units been installed there’s been issues on my vehicle on the day that the unit was installed my vehicle had stalled I contacted Cartrack about but they didn’t seem too concerned again this weekend on Saturday with my wife and child my vehicle decided to shut off for no reason call Cartrack on Sunday they said it has been lodged yet no feedback still and once again today their unit decides to kill my battery in my car yet still Cartrack doesn’t bother I want to cancel the contract with them their unit needs to be removed from my vehicle I no longer wish to do business with you guys I know there’s a cancellation fee but I’m choosing not to pay it cause they choosing not to hold up their end of the bargain I’ve used up 2 of my emergency assist benefits with my insurance so far

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Replies (3)
Cartrack
Cartrack's reply01 Oct 2024, 19:07
Official
Good day Kerryn Singh,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards
The Cartrack Team 
KS
Kerryn S's update01 Oct 2024, 19:51
Reviewer Update
I hope it can cause this is not right at all ever since the unit was installed in my car I got stuck three times and Cartrack doesn’t seem to care I have 1 roadside assistance benefit left with my insurance thereafter I have to pay out of my own pocket at this point you guys should reimburse me for this!
KS
Kerryn S's update03 Oct 2024, 10:18
Reviewer Update
So someone contacted me yesterday from the technical team, I advised him I wanted to cancel the agreement due to Cartrack not holding up their end of the bargain and i had told Him that I would like a call at 15:15 yesterday but that never happened i called in this morning to cancel the contract with cartrack i was told i was out of the cooling off period but in the agreement with cartrack no where did it state that my battery would get damaged in under a month of installation, i reported this issue multiple times with cartrack before the cooling off period the lady i spoke to this morning placed me on hold for more than 5 minutes what kind of customer service do you guys provide its just pathetic nobody whats it gonna take to sort out this whole issue I don't want the unit in my car you guys are not going to reimburse me for the battery i have to buy today my battery in my car was replaced in april this year and it has to be replaced again because of Cartrack!