Car Track, Horrible customer care!

so far my experience has been horrible ive called multiple times trying to get a unit that is cutting power to my car and causing havoc sorted out just to met with the same response. "we will send an email to confirm booking" false promises and still nothing has happend, no one calls back, honestly the worst customer care I have ever recieved!

it is causing massive issues and pain in my life if someone out there can help me, please let me know!