AA
Amukelani A
1 reviews | Active since Mar 2023
02 Dec 2025, 11:01
Car track has been deducting money from my account without my knowledge. When you call to lodge a claim, they deny and state that they only see one payment but bank statement reflects 3 more debit orders from them. When I offered to send them the bank sta
Triple debit orders and they claim they can’t see it on their side
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Replies (2)
Cartrack's replyOfficial
02 Dec 2025, 11:04 Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply02 Dec 2025, 11:04
Official
Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
AA
Amukelani A's updateReviewer Update
16 Jan 2026, 15:08Good day, it has been more than 30 days after your response and there is still no accountability from your side nor any feedback on the reasons my account was deducted so many times.
It is truly disheartening that I was forced to cancel because my account continues to be charged 3 times monthly. Your company has inconvenienced me financially because instead of paying +_R400, I was paying +~R900 monthly. Today I am liable for cancellation fees, which part of it was deducted without my arrangements and agreement.
This is taking a financial burden and stressful as I never receive feedback and now have to return debit orders in my account and this leads to my other debit orders into failing due to this inconvenience.
I kindly request that you assist and give me feedback
It is truly disheartening that I was forced to cancel because my account continues to be charged 3 times monthly. Your company has inconvenienced me financially because instead of paying +_R400, I was paying +~R900 monthly. Today I am liable for cancellation fees, which part of it was deducted without my arrangements and agreement.
This is taking a financial burden and stressful as I never receive feedback and now have to return debit orders in my account and this leads to my other debit orders into failing due to this inconvenience.
I kindly request that you assist and give me feedback
AA
Amukelani A's update16 Jan 2026, 15:08
Reviewer Update
Good day, it has been more than 30 days after your response and there is still no accountability from your side nor any feedback on the reasons my account was deducted so many times.
It is truly disheartening that I was forced to cancel because my account continues to be charged 3 times monthly. Your company has inconvenienced me financially because instead of paying +_R400, I was paying +~R900 monthly. Today I am liable for cancellation fees, which part of it was deducted without my arrangements and agreement.
This is taking a financial burden and stressful as I never receive feedback and now have to return debit orders in my account and this leads to my other debit orders into failing due to this inconvenience.
I kindly request that you assist and give me feedback
It is truly disheartening that I was forced to cancel because my account continues to be charged 3 times monthly. Your company has inconvenienced me financially because instead of paying +_R400, I was paying +~R900 monthly. Today I am liable for cancellation fees, which part of it was deducted without my arrangements and agreement.
This is taking a financial burden and stressful as I never receive feedback and now have to return debit orders in my account and this leads to my other debit orders into failing due to this inconvenience.
I kindly request that you assist and give me feedback