Car Track gives bad service for new customers

I signed up with a new insurance company and was offered Car Track as an additional service at a discounted rate. 28th of February got a call from Car Track arranging for the installation of the car track units, one for my vehicle and another unit for my wife's car. 1st of March units were installed in both my vehicle and my wife's vehicle, however, the technician did not do his pre-check with my wife and this report I requested from Gavin has still not reached me. The same day round about 5 pm I get a call from my wife, the temperature sensor is not working and the sensor for the fuel gauge comes on way to early. The next day I contact Vinola from Car Track Cape Town to inform her that before the installation the car was working fine, after the installation the sensors/modules no longer work. She arranges for a technician the same day, the technician spends the entire day working on the vehicle but cannot resolve the issue. I then get informed by Gavin from Car Track that I need to take my vehicle to the dealership for them to run a diagnostics test. I end up taking the vehicle to the dealership, they run the diagnostics but the tracking unit needs to come out. Called Gavin and they arrange for the unit to be taken out, but the vehicle needs to go back to the dealership, this happens on the 15th of March. I also call Vinola and advise her that my wife does not want the unit installed, but that she also needs to advise me whether there is a cancellation fee just for my wife's part of the unit, no callback, and no feedback, called numerous times. I ended up speaking to the manager informing him of the whole scenario, this so-called manager with all the info I have given him, ends up not calling me back as well.

When I contact the dealership, I get informed that Gavin from Car Track is at the dealership working on my vehicle and not the dealership's technicians, he spends 3hrs working on my wife's vehicle with no resolution. Car Track is now awaiting a report from the dealership so that they can determine if it was their fault(which it is) or not. I also have not received the cancellation feedback from Vinola or the Manager(can't remember his name) and I still have not received the pre-check report from Gavin.

Very s**t service to give a new customer will be making the move to cancel the entire policy and moving on to a more reputable supplier.