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Cornel C

1 reviews | Active since Sept 2018

26 Aug 2024, 09:36

Car Track Financial Leeches

In 2018 I signed up as a CarTrack client. I just bought a Ford Ranger 2.2 and had a tracker installed. In 2022 I sold the Ford Ranger and bought a Toyota Urban Cruiser. At this time my tracker was cancelled telephonically while I was sitting in the dealership. About 2 months later (as I was away for work a lot at the time) I requested a quote on the installation of a new tracker. I was told that a technician would contact me a day later to install the tracker. I told the sales person that that would not be possible as I do not want the traacker yet and I am not close to home to accommodate them.

The next week while I was still away at work I started getting messages from car track that my account is active and they started deducting money from my account... After querying these transactions and fees I became stuck in an endless loop on whatsapp with one after the other person not willing to listen to the facts.. facts are they are *****ing money and its *****. They still had my details from my previous contract with them and they breached that personal information to take money...

I told them that I would report them to Hello Peter and I just got some nippy comments back... if anyone sees this PLEASE TAKE NOTE.

When I asked them where my car was they could not even answer me, they then reverted to my previous vehicle which had been cancelled almost a year and a half earlier..

They refuse to assist in this matter.

I expect them to pay me back every cent they owe me and them to stop harassing me daily for money not owed to them. I do not even have their product in my vehicle..

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Replies (1)
Cartrack
Cartrack's reply26 Aug 2024, 10:35
Official
 Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team