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aldine.dallas aldine.dallas

1 reviews | Active since Jul 2016

31 Dec 2018, 10:29

Car Track False Claims Peace of Mind

CartrackZA WORST service I have ever received, you claim 'peace of mind' but you keep a client holding for 9 minutes in an emergency, shameful! Please come and remove my unit immediately! I've only had it for one week and still cannot get a consultant to call me to assist with the 'app' having called 7 times and spoken Control Room. Left a message for their manager on the 24th, spoke to several operators in accounts, left numerous messages for the Accounts Manager. Spoke to her and am still waiting a week later for her to get back to me. She is screening my calls now. Come on this is appalling Cartrac****

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Replies (1)
Cartrack
Cartrack's reply01 Jan 2019, 17:46
Official
 Good Day Aldine

We note your concern. Please accept our apology for the inconvenience. Our records state that our Customer Care department has been in contact to assist with resolving your query. 

Thank you

Kind regards 

The Cartrack Team