Car track failing to keep records of transactions, or even respond to emails within a reasonable duration.

Car has proven to me that the business is just horrible at managing its issues. And it made me wonder how this company is managing to keep its eyes on all the cars it claims to be watching.

I canceled my cover with them, effective from the 12th of September, meaning my notice should have rolled over into the first week of October. My calculations showed me I should be liable to a payment of 66rands only.

But hey, initially I get a bill to suggest I canceled my contract prematurely😂, mind you this is for a cover that was initiated in 2018 July. They attempted to correct, failed, again and come back with a bill of two months, retracted after I complained again with shock, and come back to tell me you owe us a month’s premium. I have sent over 10 emails saying and requesting the same thing, and clearly the might cartact can’t even keep records of communications or track their accounts. How disturbing.