Car track

I have a 3 year contract with car track that ends in June 2021. I have traded in the car that was installed with the tracker and was told the tracking device will be moved to my new car. Been calling for over 3 week and being put on hold until my aitrime runs out, when i am able to get through I am being told I will be called for an appointment and that an email has been sent to scheduling as urgent because should my car get ****** or hijacked I will not be covered without a tracking device. I have sent multiple emails but have not received any response. I am disgusted with the service from cartrack to say the least. Will they take responsibility for the theft or hijacking of my car, definitely not.