Car Track EXTREME poor service

We have 3 vehicles on Car Track..company account. One of the vehicles was written off in an accident WE DID NOT CAUSE. Apart from the trauma of going through a serious car accident, Car Track made our lives harder. No empathy, sympathy, care or giving a dam! Trying to cancel 1 vehicle...not even the whole account..is worse than pulling hens teeth. Terrible service from day 1...wish we never signed up with them. From sales to client services, staff are rude, cut you off, don't reply to emails...don't action your cancellation as requested and cannot give you an answer to any questions regarding the date you will be debited with the cancellation fee, when the policy will actually be cancelled or when you will receive the tax invoice. My next step is to take it to the CEO...found his details whilst HOLDING SO LONG FOR SOMEONE TO COME BACK TO THE PHONE