Car track - Exceptional poor management of customer queries

I have been with Car track since 2015. In 2021, I upgraded my package to be able to make use of the logbook service. I asked the receptionist at the Vanderbijlpark branch to assist me with the Car track app, because the log in details she supp**** me was incorrect and I could not use the app. In October I phoned Car track for my logbook copy since activation of the logbook function 2021 - current 2022. After I phoned Car track to request a logbook copy in order to submit my KMs for Tax purposes, I saw that my KM start readings were incorrect. I was notified over the phone that I was supposed to phone Car track with my correct KM readings after the installation. The technician never informed me of such instructions. First of all, I had an appointment, which Car track moved to an earlier time without notifying me. I waited an hour for a technician to show up and then they had to reschedule my appointment. The Car track installation upgrade took place at the Vanderbijlaprk branch in 2021, where they had access to the KM readings. I phoned Car track customer care, and I asked them to add the correct KM readings, whereby the previous readings since 2021 were not updated and only updated since I phoned Car track with the correct KM readings. I asked to speak to the manager regarding my issues with my logbook. Until this moment, no manager phoned me back to resolve my issues. The Car track operator gave me a Name and Surname of the Manager who will contact me. Shakir Josephs was the manager who was supposed to contact me. The consultant who assisted me was Tshibiso Mothepu. The service I received regarding my issues with the logbook was exceptionally the poorest service I have ever received. I want to cancel my service with Car track because of this poor service. This is not how customers are supposed to be treated. I will definitely not pay the cancellation fees.