DvdB
Deon van den Berg
1 reviews | Active since Jan 2020
21 Nov 2025, 11:13
CAR TRACK | DISSAPOINTING & *********** SERVICE
My experience has been disappointing. For over a month, my delivery truck's tracking device has given faulty geofence alerts, but the scheduling department has not repaired or replaced it. Multiple attempts to reach a manager were unsuccessful; operators repeatedly promised a callback that never happened. On two occasions (only yesterday), I was left on hold for 20 minutes before being disconnected, with no follow-up. Given these ongoing issues, Car Tracks' claim of providing "ultimate peace of mind" does not reflect my experience. This matter is still unresolved!
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Replies (2)
Cartrack's replyOfficial
21 Nov 2025, 11:21Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply21 Nov 2025, 11:21
Official
Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
DvdB
Deon van den Berg's updateReviewer Update
21 Nov 2025, 11:51Thank you for your response. However this does not have any merit at the moment.
I am concerned by the lack of progress and competence on this issue. Each department, including customer service and scheduling, has informed me that they will investigate, validate the problem, and schedule a follow up call, but I have yet to receive any updates on the work that needs to be done.
I would appreciate clarification on why there has been no resolution, and I respectfully request that a manager take additional action. Please review my previous call records to gain further insight into my experience.
As I am busy writing this review, I received a call from Car Track to discuss my review. Just like before the same conversation played off - "there is no outstanding job, we will need to flag the issue, validate it and schedule the repair".
I am concerned by the lack of progress and competence on this issue. Each department, including customer service and scheduling, has informed me that they will investigate, validate the problem, and schedule a follow up call, but I have yet to receive any updates on the work that needs to be done.
I would appreciate clarification on why there has been no resolution, and I respectfully request that a manager take additional action. Please review my previous call records to gain further insight into my experience.
As I am busy writing this review, I received a call from Car Track to discuss my review. Just like before the same conversation played off - "there is no outstanding job, we will need to flag the issue, validate it and schedule the repair".
DvdB
Deon van den Berg's update21 Nov 2025, 11:51
Reviewer Update
Thank you for your response. However this does not have any merit at the moment.
I am concerned by the lack of progress and competence on this issue. Each department, including customer service and scheduling, has informed me that they will investigate, validate the problem, and schedule a follow up call, but I have yet to receive any updates on the work that needs to be done.
I would appreciate clarification on why there has been no resolution, and I respectfully request that a manager take additional action. Please review my previous call records to gain further insight into my experience.
As I am busy writing this review, I received a call from Car Track to discuss my review. Just like before the same conversation played off - "there is no outstanding job, we will need to flag the issue, validate it and schedule the repair".
I am concerned by the lack of progress and competence on this issue. Each department, including customer service and scheduling, has informed me that they will investigate, validate the problem, and schedule a follow up call, but I have yet to receive any updates on the work that needs to be done.
I would appreciate clarification on why there has been no resolution, and I respectfully request that a manager take additional action. Please review my previous call records to gain further insight into my experience.
As I am busy writing this review, I received a call from Car Track to discuss my review. Just like before the same conversation played off - "there is no outstanding job, we will need to flag the issue, validate it and schedule the repair".